IT Diagnostics (No charge for members/$35 nonmembers)
Diagnostics for your technology devices are performed at no charge for TBR members. CATRS will notify you of the results of the diagnostics as well as next steps that will be needed to resolve your tech issues.
PC/Tablet/Smartphone Tune Up ($55 members/$75 nonmembers)
Service includes install and configuration of the following components: antivirus, antispyware, PC Maintenance Cleaner, Internet Explorer addons, pop-up blockers, and Adobe Reader. We will provide the following: hard drive failure check, memory upgrade assessment, and battery check. (TBR Members may still take advantage of free phone support through the CATRS and Black Knight Support desks.)
CATRS Device Security Setup ($45 members/$65 nonmembers)
Protect your devices from ransomware and other cybersecurity threats! CATRS support staff will install its recommended antivirus and antimalware solutions that are needed to protect your PC, tablet, or smartphone from malicious Internet threats.
Service includes install and configuration of the following components: antivirus, antispyware, PC Maintenance Cleaner, and browser reset to speed up your browsers. (TBR Members may still take advantage of free phone support through the CATRS, Black Knight and Florida REALTORS® Tech Helpline Support desks.)
Hard Drive Sanitize ($75 members/$95 nonmembers)
Have an old PC, tablet, or smartphone you would like to dispose of? Reformatting the drive alone is not enough to protect the data that you have stored on it from prying eyes. Avoid identity theft of your or your customers' data by having CATRS securely erase your hard drives before you trash them. We use methods that adhere to the Department of Defense standard for removal of data from hard disks. (DoD 5220.22M) (TBR Members may still take advantage of free phone support through the CATRS and Black Knight Support desks.)
PC Wipe and Reinstall ($165 members/$225 nonmembers)
Software issues? Virus issues? CATRS will first check your hardware for imminent failure before proceeding. If your hardware checks out, CATRS will wipe and reinstall your Windows or MAC operating system to its factory default. Contact CATRS for more information on backups before wiping your PC.
Static Data Backup ($50 members/$70 nonmembers per DVD)
If your PC or laptop crashes, becomes infected with a virus, or worse—suffers a hardware failure—how safe is your data? CATRS support staff will back up your PC data to DVD, which is the most reliable medium for static file and folder backups.
Technology Pre-Purchase Consulting ($45 members/$65 nonmembers)
If you need a new PC, tablet, smartphone or other device, you may find that with so many choices it’s difficult to decide which is the right one for your needs.
Sign up for an hour with one of our support personnel and we can assist you in designing and picking out the right device, and explain current and upcoming technologies that may affect your purchasing decision.
Specifications such as hard drive space, memory, type of operating system, processing speed, and additional software application including antivirus and warranty is made available in printed or electronic format.
CATRS Technology Coaching ($45 members/$65 nonmembers)
Receive an hour of personalized training from CATRS support staff on most technologies, including but not limited to:
iPad, iPhone, and Android Devices; Cloud Services, including Google Drive and Apple iCloud; and Paragon MLS
Microsoft Outlook, Excel, and Word; Form Simplicity; Windows 7; Windows 10; and more.